Conditions of Sale

1 - The contract between us

1.1 We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

2 - Price

2.1 The prices payable for goods that you order are as set out in our website.

2.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website. Please follow the link for delivery options and charges: HERE

3 - Right for you to cancel your contract

3.1 You may cancel your contract with us for the goods you order at any time within 14 days from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

3.2 To cancel your contract you must notify us in writing.

3.3 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

3.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

4 - Cancellation by us

4.1 We reserve the right to cancel the contract between us if:

4.1.1 you do not have the legal capacity to enter into a binding contract for the sale and purchase of the goods;
4.1.2 we have insufficient stock to deliver the goods you have ordered;
4.1.3 we do not deliver to your area or country; or
4.1.4 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

4.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5 - Delivery of goods to you

5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

5.2 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.

5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

6 - Liability

6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our customer service contact email address of the problem within 7 working days of the delivery of the goods in question.

6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

6.3 If you notify a problem to us under this condition, our only obligation will be, at your option:

6.3.1 to make good any shortage or non-delivery;
6.3.2 to replace or repair any goods that are damaged or defective; or
6.3.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

6.4 SAVE AS PRECLUDED BY ANY APPLICABLE LAW, WE WILL NOT BE LIABLE TO YOU FOR ANY LOSS OF PROFITS, BUSINESS OR GOODWILL OR ANY INDIRECT OR CONSEQUENTIAL LOSS, DAMAGE OR EXPENSES HOWSOEVER ARISING OUT OF ANY PROBLEM YOU NOTIFY TO US UNDER THIS CONDITION AND WE SHALL HAVE NO LIABILITY TO PAY ANY MONEY TO YOU BY WAY OF COMPENSATION OTHER THAN TO REFUND TO YOU THE AMOUNT PAID BY YOU FOR THE GOODS IN QUESTION UNDER CLAUSE 6.3.3 ABOVE.

6.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. WE MAKE NO REPRESENTATION AND ACCEPT NO LIABILITY IN RESPECT OF THE EXPORT OR IMPORT OF THE GOODS YOU PURCHASE.

6.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7 - Notices

7.1 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Aqua Qualia Ltd, 27 Old Gloucester Street, London, WC1N 3AX or to orders@aqualislondon.com and all notices from us to you will be displayed on our website from to time or sent to you by email.

8 - Events beyond our control

8.1 WE SHALL HAVE NO LIABILITY TO YOU FOR ANY FAILURE TO DELIVER GOODS YOU HAVE ORDERED OR ANY DELAY IN DOING SO OR FOR ANY DAMAGE OR DEFECT TO GOODS DELIVERED THAT IS CAUSED BY ANY EVENT OR CIRCUMSTANCE BEYOND OUR REASONABLE CONTROL INCLUDING, WITHOUT LIMITATION, STRIKES, LOCK-OUTS AND OTHER INDUSTRIAL DISPUTES, BREAKDOWN OF SYSTEMS OR NETWORK ACCESS, FLOOD, FIRE, EXPLOSION OR ACCIDENT.

9 - Invalidity

9.1 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

10 - Privacy

10.1 You acknowledge and agree to be bound by the terms of our privacy policy, details of which can be found HERE.

11 - Third party rights

11.1 Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

12 - Governing law

12.1 The contract between us shall be governed by and interpreted in all respects in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

13 - Entire agreement

13.1 These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading

Online Return Policy aqualislondon.com Only

We hope that you will love your aqualislondon.com order, however, if for any reason, you are not entirely satisfied or you wish to cancel your order, you may return it for a refund within 14 days of delivery so long as it is unopened and in its original condition. Proof of Purchase will be validated via our online sale records.

To return a product, please contact our customer service team on orders@aqualislondon.com to notify them of your intent to return the item, and confirm the approved courier details. Returns will only be accepted via this procedure as we cannot guarantee the safety of the products with anyone other than our approved couriers.

We will then issue a refund or offer an exchange once the product has been received if it meets our conditions for resale. We cannot accept returns which have been used, altered or damaged.

If you receive a product which has been damaged during delivery or appears to be faulty please contact our Customer Service Department within 7 days of receiving your order for their assistance with a return or exchange.

Upon receipt, we will make a determination, at our reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.

Please do not destroy or throw away any product, even if you suspect it to be faulty, before you have spoken to our Customer Service Department. Doing so may affect any refund or replacement that you may be entitled to.

N.B. Items bought in-store should be returned to the place of purchase for a refund or exchange (subject to the Retailers Terms of Sale; Proof of Purchase may be necessary).